Smart Insights


Offering a platform to share insights, knowledge, experiences and opinions through blogs contributed by our team.
The New Age Workforce – MOBILE | UPDATED | CONNECTED

The energy & utility sector globally is technologically advancing at a rapid pace in response to industry change, aiming for a customer centric business model and process efficiencies. Analytics, Mobility, Cloud and IoT are no more novel aspirations but instead requirements for the sector.

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Join SUS for our Synergy Sessions at CS Week 2017

Goes without saying that the CS Week 2017 is an unrivaled event in the industry as it is the premier annual customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world. It provides learning and networking opportunities with respect to the utility customer ecosystem.

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Water Conservation – The Time to Act is Now!

The rate at which world population is growing, it is likely to overrun the Earth’s carrying capacity. Furthermore, the rate at which mankind is overusing the available resources, it is likely to cause a major strain on life-sustaining resources such as water and energy.

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The Obligation to Improve Customer Experience

The world today is talking about connected technology, connected society, connected citizens and a connected world. All major global businesses including the utilities have started acknowledging this concept of digital connectivity aimed at changing not just the dynamics of business processes but also the dynamics with their consumers.

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Customize & Automate Your Home Like Never Before

The Internet of Things (IoT) is all set to transform the way we live and work by connecting physical objects, devices, appliances, networks and people, and, making the interconnected entities accessible through internet, thus giving them a digital identity.

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Rise of the Age of IoT

One of the major challenges of the 21st century is population explosion. Slowly yet steadily it has brought a huge strain on the natural resources including energy and water. This exponential increase in demand has burdened the utility industry and has caused a major demand supply gap.

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The Intelligent Engagement

According to an industry expert, “Businesses that are based on customers’ engagement are focused on value creation and thus ensure customer retention.”

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Making Water Conservation A Way of Life

With California experiencing a serious drought since four consecutive years, Governor Jerry Brown of California had clearly warned the world that the weather that’s happening in California will show up in other parts of the world.

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Data Analytics: From Evolution to Revolution

We live in an age of highly informed and demanding customers who believe in digital & social connectivity and continually seeking data or information that can help them make informed decisions.

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Enabling Utilities to Become Powerhouses of Innovation

As per Wikipedia, ‘Innovation can be defined simply as a "new idea, device, or method". However, Innovation is often also viewed as the application of better solutions that meet new requirements, unarticulated needs, or existing market needs.’

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Low Income Households and the Energy Burden

The current energy situation in the US is plagued with a number of challenges. The increase in economy brings huge improvement in the standard of living of people but at the same time involves much more use of energy.

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Dawn of an Era: Or is IoT Already Here?

If you think the next big thing to happen to the utilities is digital revolution- then, rethink!

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Transforming the utilities’ value chain through customer centricity

With customer’s becoming highly aware and informed in the modern digitally connected world, the traditional stagnant relationship between a utility and its customers is shifting drastically.

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Mobile Digital Transformation

Using a mobile app to call an Uber, order food delivery online, switching on your home air conditioner before reaching home is all part of the mobile digital revolution.

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Are new technology platforms a perfect fit for an aging workforce in utilities?

Are new technology platforms a perfect fit for an aging workforce in utilities?

While utilities are attempting to control this attrition, they are a bit out of luck as many utilities have not prioritized developing or expanding their workforce.

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Data Does Not Lie

Data Does Not Lie

Businesses deal with uncertainty everyday. Indeed, the only certain thing in running a business is managing uncertainty.

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